Drglen

Assess the guest service operations at DrGlen.com leaf invitee service is the provision of service to clients before, during and after a purchase. node service is a series of activities designed to enhance the take in of customer satisfaction that is, the feeling that a product or service has met the customer expectation. Gener completelyy speaking, the access to excellent customer service is to meet their desires and indispensablenesss with strong service leadership, trained guidance and caring people on the front, it would be snap remove if mosttimes the service is exceed the customers expectations. Judging by this definition, DrGlen.com has non fulfilled its customer service perfectly, following are their defaults which need further improvements. 1. absence of database Mrs. Rezvani said in her complaint letter that So I went through the survey and filled bulge erupt all the detailsit would have been nice if you had saved some of them from my preceding sur vey. This is because DrGlen.com has non saved any information of its customers. Its non good business custom, because database not only throw out save time for its customers to agree them feel convenient, but in like manner can help the company to do further promotion, sometimes, rail regards to its customers on their birthday may exceed their expectations and win oer their loyalty. 2.

Bug in the body In the reply from the manager of customer service to his boss, he said that Mrs.?Rezvani?did?not? assoil?an? netmail?notifying?her?of?the?first refill order because that system was not just in place. It sounds like some kind of let off to get him! self out of this responsibility. The customer didnt find herself touch on in this automatic refill program because of the ineffectiveness of the system, thats absolutely the mistake of the company. It didnt live up to the customers expectations, so they should make some compensation to make up for it and master the system would function well in the future. 3. No winking feedback Mrs. Reznavi...If you want to get a full essay, order it on our website: OrderCustomPaper.com

If you want to get a full essay, visit our page: write my paper